Refund policy

REFUND POLICY

At Pangkaroo Club, we stand behind everything we make. If something isn't right, we'll make it right.

Returns You have 15 days from the date you receive your order to request a return. To be eligible, your item must be unworn, unused, with tags attached, and in its original packaging. Keep your receipt or proof of purchase handy.

To start a return, email us at pangkaroo1@gmail.com. We'll send you a return shipping label and instructions. Items sent back without prior authorization will not be accepted.

Damages & Issues Inspect your order when it arrives. If something is defective, damaged, or incorrect — contact us immediately so we can make it right. That's a promise.

Exceptions We can't accept returns on sale items, gift cards, or custom/personalized products.

Exchanges The fastest way to get what you want: return your item, and once accepted, place a new order for the replacement.

EU Customers If your order ships to the European Union, you have 14 days to cancel or return for any reason, no justification needed — as long as the item is in original condition with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary. If 15 business days have passed since approval with no refund, contact us at pangkaroo1@gmail.com.